TERMS AND CONDITIONS

These Terms and Conditions were last updated on September 10, 2021.

These Terms and Conditions were last updated on May 5th, 2023.

These Terms of Use ("Terms") apply to all users of the services of U MED ALLIANCE, LLC. If you are a patient, the Service Agreement between you and U MED ALLIANCE, LLC governs your use of the Services instead of these Terms.

These Terms of Use (these "Terms") apply to visitors of U MED ALLIANCE, LLC's websites, a corporation duly organized and authorized to do business under the laws of the Commonwealth of Puerto Rico hereinafter referred to as "THE COMPANY", "we", "our", "ours," "our" or "ourselves". THE COMPANY is located at www.udoctorsonline.com (our "Site"), and you, hereinafter referred to as "THE CLIENT", "THE PATIENT", "you" or "registered users," accessing our technology and information services accessible through websites and mobile applications including social networks related to (our "Services"). Please review these Terms and Conditions, "terms," "policies" or "agreement" carefully. Also, review our Privacy Policy. By accessing our Services or browsing our website, you agree to these Terms and Conditions and the applicable Privacy Policy.

1 DESCRIPTION OF SERVICES TO BE PROVIDED

1.1 THE COMPANY offers telemedicine services for medical emergencies through its website. THE COMPANY does not provide emergency services through our website. If THE CLIENT is experiencing a medical emergency, they must call 911 or visit the nearest emergency room. According to the American College of Emergency Physicians, warning signs of a medical emergency include:

• Bleeding that won't stop

• Breathing problems (difficulty breathing, shortness of breath)

• Changes in mental status (such as unusual behavior, confusion, difficulty waking up)

• Chest pain

• Choking

• Coughing up or vomiting blood

• Fainting or loss of consciousness

• Suicidal or homicidal feelings

• Head or spine injury

• Severe and persistent vomiting

• Sudden injury due to a car accident, burns or smoke inhalation, imminent drowning, deep or large wound, other injuries.

• Sudden and severe pain anywhere in the body

• Dizziness, weakness or sudden change in vision

• Ingestion of a toxic substance

• Upper abdominal pressure or pain

1.2 THE CLIENT must fill out the registration form with the following link https://www.udoctorsonline.com/formulario-de-registro and any other documents required by the doctor to conduct the consultation. The registration form for THE COMPANY's doctor to provide the service is scheduled for appointments with a minimum notice of one hour in advance. For any consultation before that period, THE CLIENT can call 939-240-7814, and a doctor from THE COMPANY will call them as soon as available.

1.3 If THE CLIENT begins the consultation with another person, it will be understood that THE CLIENT has authorized the other person to listen to confidential information during the consultation. THE COMPANY's doctor will only attend the patient who requested the service and made payment for the consultation. The doctor will not attend to THE CLIENT's companion.

1.4 If THE PATIENT is a minor, they need to be accompanied by a parent or legal guardian.

1.5 THE COMPANY only offers virtual or telephone consultations.

1.6 The consultation time range is 0-15 minutes. The consultation cannot exceed 15 minutes.

1.7 THE COMPANY's doctor is a licensed doctor in Puerto Rico. If THE CLIENT is outside of Puerto Rico, they can only receive health guidance and supplement recommendations and no laboratory orders or medication prescriptions.

1.8 THE CLIENT must take their blood pressure, pulse, and temperature.

1.9 THE CUSTOMER has no right to take pictures of the COMPANY's doctor and post them on social media.

1.10 THE CUSTOMER must provide their preferred pharmacy's email, address, and name in the registration form. If not sent through the registration form, it must be notified on the day of the virtual consultation.

1.11 THE CUSTOMER has to request a new consultation to discuss imaging and laboratory results.

1.12 THE COMPANY does not offer technical assistance services to THE CUSTOMER. THE CUSTOMER is responsible for meeting the system requirements to have the best experience during the consultation. All requests for copies of the medical record will be provided with a HIPAA authorization. THE CUSTOMER must request a consultation for the formal delivery of the medical record copy by the COMPANY's doctor or authorized administrative personnel. This copy will be in PDF format and will be sent encrypted via email.

1.13 If during the consultation, the COMPANY's doctor, under their medical judgment, understands that THE PATIENT needs to visit an emergency room, the consultation will be terminated, and they must call an ambulance, 9-1-1, or be taken by a family member or someone close to them.

1.14 After the doctor provides the consultation, they will send an email with access for the patient to access their medical record portal and download their consultation. The email delivery time may vary. As soon as the patient receives it, they must enter their password and are entirely responsible for not losing their password. If the password is lost and they need a copy of their medical record, they must request and pay for a traditional consultation so that they can be assisted.

1.15 Due to being a telemedicine consultation, the COMPANY's doctor does not provide prescriptions for controlled medications.

2 AVOIDING FRAUD

2.1 THE COMPANY is not responsible for individuals who impersonate the COMPANY to cyber-scam THE CUSTOMER. THE COMPANY offers a secure service and guides THE CUSTOMER through the website on how to avoid and protect themselves from fraud. Creating derivatives or copying derivatives of our website without any written consent from our company is a crime. The United States government, on its website https://www.usa.gov/espanol/seguridad-en-internet, provides guidance on the following:

There are scammers who use the internet to defraud millions of people each year. Through software and digital services, they deceive people into sending them money or personal information. That is why it is important to take precautions to protect yourself and report internet fraud.

3 TYPES OF INTERNET FRAUD

3.1 THE CUSTOMER is responsible for taking preventive measures to avoid cyber fraud types. Some common examples of cyber fraud include:

• Data breaches: when confidential information (personal or financial) is leaked from a secure location to an untrusted environment. It can happen that the data is stolen from your personal computer or a company that has your personal information.

• Malware: dangerous software designed to harm computers and computer systems.

• Phishing or spoofing: when scammers use fake emails, text messages, or a fake website to try to steal your personal information or identity. They will try to find out your credit card numbers, bank account numbers, debit card pins, and passwords.

• Online auction fraud: involves misrepresenting a product advertised on an Internet auction site or the non-delivery of merchandise.

• Credit card fraud: when scammers obtain money or goods fraudulently through the unauthorized use of a credit or debit card number.

4 REPORT CYBER FRAUD

4.1 If THE CLIENT is a victim of internet fraud or other cybercrime, file a report in English with the Internet Crime Complaint Center (IC3) at https://www.ic3.gov/Home/ComplaintChoice/default.aspx or through the FBI's electronic reporting form at https://tips.fbi.gov/.

4.2 THE CLIENT's complaint will be sent to law enforcement authorities at the federal, state, local, and international levels. THE CLIENT should contact their credit card company to report disputed charges made by scammers or if they suspect their card number has been stolen.

5 GUIDANCE TO AVOID FRAUD

5.1 THE CLIENT should take the following measures when shopping or browsing online:

5.1.1 What to do

• Learn to recognize cyber fraud. Identify warning signs of common fraud patterns, including phishing or spoofing, data breaches, and malware.

• Know your buyer or seller. If you don't know the person you're buying from or selling to, do some research.

• Update your antivirus and antispyware programs. Most come with automatic updates. If your operating system doesn't offer free protection against spyware or malware, you can find low-cost options to download online or at your local computer store. Be wary of internet ads offering downloadable spyware protection software. Only install programs from trusted sources.

5.1.2 What not to do

• Don't give your personal information to people you don't trust. Never enter your personal information in an email, pop-up window, or website you were directed to from another email or webpage.

• Don't leave your computer on all the time. If you do, it will be more vulnerable to spyware and attacks by hackers and identity thieves.

6 USAGE REQUIREMENTS

6.1 Access to a computer with internet and up-to-date browsers: Explorer, Mozilla Firefox, Google Chrome, and Safari.

6.1.1 Windows: To use the udoctorsonline.com portal on Windows, you need the following:

• Windows 7, Windows 8, Windows 8.1, Windows 10 or later

• An Intel Pentium 4 or later processor that's compatible with SSE2

• Note: Servers require Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, or Windows Server 2016.

6.1.2 Mac: To use the udoctorsonline.com service on Mac, you need the following:

• OS X Yosemite 10.10 or later

6.2 THE COMPANY is not responsible for internet connection problems. If THE CLIENT experienced connection problems that affected the consultation, THE COMPANY will not refund the consultation fee, and THE CLIENT will have to purchase a new space at the original cost.

7 NEGLIGENCE

7.1 You acknowledge that THE COMPANY provides a secure service. Therefore, we assume no responsibility for or in connection with any impairment of privacy, security, confidentiality, integrity, availability, or restricted use of any information in the services that results from THE CLIENT's negligent actions. THE CLIENT should not share their confidential information on social networks or via text messages.

8 SECURE ONLINE PAYMENTS

8.1 The COMPANY uses Terminals to process payments from THE CLIENT in accordance with PCI compliance. These payment systems are STRIPE and EVERTEC (ATH MOVIL). THE COMPANY does not store credit card data. THE CLIENT can verify PCI compliance reports on their website at: https://www.pcisecuritystandards.org/assessors_and_solutions/payment_applications?agree=true

9 CANCELLATIONS AND APPOINTMENT CHANGES

9.1 With the purchase of the consultation, THE COMPANY will send a link to their email where they will have information for the day of the consultation, and they can cancel or reschedule the appointment. If the appointment is canceled, the money will not be refunded, so we recommend rescheduling the appointment for an available day.

10 INFORMED CONSENT REGARDING THE USE OF TELEMEDICINE

10.1 Telemedicine involves the use of electronic communications to allow healthcare providers in different locations to share medical information about individual patients to improve patient care. Electronic communication means the use of interactive telecommunications equipment including, at a minimum, audio and video equipment that allows for bidirectional interactive communication in real-time between the patient and healthcare provider. A site of origin is the location of the beneficiary patient. The distant site is where the telemedicine doctor or providers reside during the consultation time. Information may be used for diagnosis, therapy, monitoring, and/or education. THE CLIENT understands that, as with any medical procedure, there are expected benefits and potential risks associated with the use of Telemedicine that they need to be aware of.

10.2 The expected benefits include the following:

• Better access to care by allowing a patient to remain at a remote location while receiving professional healthcare from a healthcare provider.

• More efficient medical and health evaluation and management.

• Patients may be diagnosed and treated earlier, which can contribute to better outcomes and less expensive treatments.

10.3 The possible risks include, but are not limited to:

• Despite reasonable protection efforts, the transmission of medical information may be altered or distorted by technical failures that could cause delays in evaluation; the transmission of my medical information may be interrupted by an unauthorized person, and unauthorized persons may gain access to the electronic storage of my medical information.

• Telemedicine-based services may not be as comprehensive as in-person services. I understand that if the telemedicine provider believes that I will be better served with other types of services (for example, in-person services) or a referral to another provider, it is my responsibility to follow the referral instructions on time.

• In rare cases, transmitted information may not be sufficient (for example, poor image resolution) to allow for proper decision-making by the telemedicine healthcare provider.

• In exceptional cases, security protocols may fail, causing a breach of personal medical information privacy.

• In rare cases, lack of access to complete and/or accurate medical information or records may result in adverse reactions to medications, allergic reactions, or other errors in judgment.

11 INTELLECTUAL PROPERTY PROTECTIONS

11.1 THE CLIENT agrees not to allow, or knowingly allow, any third party to (i) copy, modify or create derivative works or improvements of the COMPANY Materials; (ii) reverse engineer, disassemble, decompile, decode, adapt or attempt to derive or gain access to the source code of the COMPANY Materials, in whole or in part; or (iii) input, upload, transmit, or provide to the COMPANY any information or material that is unlawful or harmful or that contains, transmits, or activates any harmful code.

12 MISCELLANEOUS

12.1 In the event that the COMPANY is responsible for a security incident, the CLIENT agrees that the COMPANY will pay "Identity-Related Costs" pursuant to the insurance policy without charging fees that exceed the coverage limit. For purposes hereof, "Identity-Related Costs" means the following actual, reasonable, and documented costs incurred by the CLIENT in connection with a Data Security Incident.

12.2 Any cause of action arising out of this service shall be made exclusively in Puerto Rico and I deliberately waive my right to access any other legal forum. The CLIENT has read and understood the information about Telemedicine, and all questions have been satisfactorily answered.

12.3 Relationship between the parties. The relationship between the parties is that of contracted service provision. Nothing contained in these Terms and Conditions shall be construed as creating an agency, partnership, joint venture, employment, or fiduciary relationship between the parties, and neither party shall have authority to contract or obligate the other party in any manner whatsoever.

12.4 The CLIENT shall not publish any advertisement, statement, press release or other advertising or marketing material related to these Terms and Conditions or use the trademarks, service marks, trade names, logos, domain names, or other indicia of origin, affiliation, or sponsorship, in each case, without the prior written consent of the other party, which may not be unreasonably withheld or delayed.

12.5 Notices. All notices, requests, consents, claims, demands, waivers and other communications under these Terms and Conditions must be in writing and addressed to one of the parties as follows:

If to the COMPANY: Address: PO BOX 747 HATILLO PR 00659 Email: drdeliz@umedalliance.com

Attention: Dr. Julianna M. Deliz Vélez

If to the CLIENT: CLIENT's Address

CLIENT's Email:

Attention: CLIENT's name:

12.6 Notices sent in accordance with this Section shall be deemed effectively delivered: (a) when received, if hand-delivered with signed receipt; (b) when received, if sent by nationally recognized overnight courier, signature required; (c) when sent, either by fax or e-mail, in each case with confirmation of transmission, if sent during the recipient's normal business hours, and on the next business day if sent outside the recipient's normal business hours; and (d) on the fifth day after the date of mailing by certified or registered mail, return receipt requested, postage prepaid.

13 ANONYMOUS DATA

13.1 Use of anonymous data for internal purposes. THE CLIENT agrees that THE COMPANY may collect, create, use, and retain System Data. THE CLIENT agrees that THE COMPANY may de-identify System Data and aggregate the anonymized data with other available data, provided that THE COMPANY's methods comply with 45 C.F.R. §164.514(b). Such unidentifiable data is referred to as "Anonymous Data." THE COMPANY will only use Anonymous Data for lawful purposes, such as the development or improvement of internal products, internal trend analysis and factors impacting program outcomes, to enhance the effectiveness of the Services, for research, and to receive compensation from funding sources or sponsors. THE COMPANY will not disclose or process Anonymous Data in a manner that creates a reasonable basis for identifying THE CLIENT's Data or any individual.

13.2 For purposes of these Terms and Conditions, "System Data" means (i) usage and performance statistics of the platform, such as application activity metrics; (ii) information generated by the end client sent to THE COMPANY, such as support requests, user feedback, and similar content; (iii) information collected or created by website analytics, conversion tracking, and similar tools used to measure people's engagement with THE COMPANY's systems and other online properties hosted or supported by THE COMPANY or through it.

14 THIRD PARTIES

14.1 THE COMPANY uses third-party services for software development, automated tools, website development, portal security, and billing. Therefore, THE CLIENT will review and understand the applicable terms of any third-party agreement, terms of use, and privacy policies. THE COMPANY is not responsible for third-party terms and conditions.

15 SECURITY

15.1 THE COMPANY warrants that its administrative, physical, and technical safeguards to protect THE CLIENT's Data from unauthorized access, acquisition or disclosure, destruction, alteration, accidental loss, misuse, or damage shall not be less rigorous than industry-accepted practices, specifically the National Institute of Standards and Technology (NIST) Cybersecurity Framework, and shall ensure that all such safeguards, including how personal information is created, collected, accessed, received, used, stored, processed, deleted, and disclosed, comply with applicable privacy and data protection laws, as well as these Terms and Conditions.

16 CONSENT FOR DIAGNOSTICS AND/OR TREATMENT.

16.1 THE PATIENT is aware that they are suffering from a condition that requires medical diagnosis and treatment, and voluntarily authorizes the COMPANY's doctor to carry out all necessary procedures, diagnostics (laboratory tests, X-rays, etc.), and medical treatment according to the doctor's judgment. THE PATIENT understands that the practice of medicine is not an exact science, and that no guarantees have been offered regarding the outcome of the exams and/or treatments. THE PATIENT certifies that they have read or have been properly read and explained all the terms and conditions of the service, and that they understand its content. Therefore, THE PATIENT agrees voluntarily and intelligently to the consent for diagnostics and/or treatment. THE PATIENT certifies that they have been oriented by the COMPANY's doctor or personnel and have understood what has been explained about the established care plan to be applied to THE PATIENT, including the benefits and risks that it may have. THE PATIENT consents to any treatment ordered by the COMPANY's doctor because it is necessary to improve their health condition. By using the services of the COMPANY, THE PATIENT authorizes the doctor to perform any pertinent medical procedures. The COMPANY's doctor always explains the details of the procedures to be performed in telemedicine, office, or home visits. During telemedicine consultations, THE PATIENT must provide the COMPANY's doctor with vital signs such as pulse, blood pressure, and temperature. The COMPANY's doctor always follows all moral and ethical principles of the practice of medicine, which may include, but are not limited to:

• Complete or partial physical examination.

• Administration of IV or IM medications, oral medications, eye drops, ear drops, or topical medications.

• Mechanical cleaning of ears.

• Medical counseling.

• Respiratory therapies.

• Wound or ulcer care.

• Sutures.

• Application of bandages or immobilizers.16.2 THE PATIENT understands that the procedures that the doctor applies to THE PATIENT will vary depending on whether the patient is seen by telemedicine, in the office, or during a home visit.

17 COSTS

• The cost of Telemedicine service is $30.00 per consultation.

• The cost for home visits may vary by distance and will be discussed with THE PATIENT before providing the service.

18 GUARANTEES

THE COMPANY guarantees a safe and confidential service with a licensed physician in Puerto Rico to practice medicine.

19 NOTICE OF PRIVACY AND CONFIDENTIALITY POLICIES FOR PROTECTED MEDICAL INFORMATION

19.1 This notice describes how the patient's medical information may be used and disclosed by our Medical Services Department. It also describes how the patient can access their medical information. (Please read carefully).

19.2 WHO SHOULD COMPLY WITH THIS NOTICE?

This notice describes the use policies of information by THE COMPANY related to:

Any healthcare professional authorized to document information in THE COMPANY's medical records. All THE COMPANY's departments. Any member or volunteer group that provides services during the patient's stay at THE COMPANY. All employees, medical faculty members or other personnel of THE COMPANY. Entities, whether other affiliated or subsidiary institutions, must comply with the terms contained in this notice and may share information with each other regarding treatment, billing and payment, or any other personnel of THE COMPANY.

19.3 THE COMPANY'S COMMITMENT TO PATIENT MEDICAL INFORMATION

We understand that medical information about our patients is personal and confidential, and therefore, we are committed to protecting and safeguarding the privacy and confidentiality of such information. The COMPANY develops and maintains a clinical record of the medical care it provides to the patients it serves. This clinical record is fundamental and necessary to provide the patient with the quality medical care required, and it also allows us to comply with certain legal requirements and regulations that govern our operations. This notification applies to all patient clinical records attended by THE COMPANY and documented by our personnel, including medical faculty. The purpose of this notification is to inform patients about how we use and disclose medical information. It also describes the patient's rights and the clinic's obligations regarding the use and disclosure of our patients' medical or health information.

19.4 COMPANY'S LEGAL OBLIGATIONS UNDER HIPAA

19.4.1 THE COMPANY seeks to securely preserve the privacy and confidentiality of patients' medical information.

19.4.2 THE COMPANY seeks to provide the patient with a notification containing their legal responsibilities and the privacy and confidentiality policy regarding patients' medical information.

19.4.3 THE COMPANY seeks to fully comply with the rules and procedures outlined below according to the requirements of this notification.

19.5 USE AND DISCLOSURE OF PATIENT MEDICAL INFORMATION

19.5.1 The following categories or classifications describe the ways and circumstances under which the Department may disclose patients' medical information.

19.5.1.1 Treatment. Patient medical information may be used in the process of providing medical services to the patient. As part of offering medical treatments: Patient medical information may be disclosed to the physician, nurses, technical personnel, medical students, dentistry, and any other clinic staff who participate in the patient's medical care, such as nutritionists, medical technologists, radiological technologists, among others.

19.5.1.2 Billing and payment for services. THE COMPANY may use and disclose the patient's medical information to bill and collect for services and treatments provided to the patient in its facilities, disclosure, and use of information directly to the patient or their insurance or medical plan.

19.5.1.3 Patient medical information may be disclosed to their insurance or medical plan when pre-certification, authorization, or approval of a service is required for that service to be covered and paid for by these entities.

19.5.1.4 Institutional operations or activities related to health care. Patient medical information may be used and disclosed for or during the clinic's institutional activities (e.g., work on institutional committees, among other authorized uses). This information and its use are necessary to ensure that all our patients receive quality service. Thus, patient medical information may be used as part of the clinic's Quality Assurance program and for studies of productivity and effectiveness of THE COMPANY's activities.

19.5.1.5 Patient medical information may be disclosed to physicians, nursing staff, technical personnel, medical students, dentistry, and other clinic staff for evaluation and learning purposes.

19.5.1.6 The information existing in the Department may be combined with medical information from other health service facilities for the purpose of comparing performances and implementing measures aimed at improving the quality of services provided to the patient.

19.5.1.7 Appointment scheduling. Patient medical information may be used and disclosed to locate the patient and remind or notify them of an appointment for treatment or medical care.

19.5.1.8 Persons involved in the patient's medical care and in the payment or reimbursement of the expenses for the services provided to the patient.

19.5.1.8 Persons participating in the patient's medical care and in billing or reimbursement for services provided to the patient.

19.5.1.9 Medical information about the patient may be disclosed to their companion or family member present at the time of consultation. Likewise, information may be disclosed to persons or entities that cover the costs of medical services provided to the patient. It is allowed to inform the patient's family members if they are or not hospitalized or receiving services from the COMPANY.

19.5.1.10 Research. Medical information about the patient may be used and disclosed for research purposes. However, all research prior to the start of its activities must be approved and authorized by the relevant agencies of the COMPANY.

19.5.1.11 Patient authorization must be obtained in any case where the researcher needs to access the patient's name, address, or other identifying information.

19.5.1.12 Legal requirements. In any case where federal, state, or local laws require disclosure of the patient's medical information, the clinic will do so in accordance with legal requirements.

19.5.1.13 Prevention of harm to health or to preserve safety. Medical information about the patient that is required to prevent a threat or harm to the patient's health and safety or others may be used and disclosed. However, this information will be disclosed to a person who is qualified or capable of helping to prevent the threat or harm.

19.6 SPECIAL SITUATIONS

19.6.1 Organ and tissue donation. If the patient is an organ donor, medical information may be disclosed to organizations that handle organ recovery or for eye or tissue transplants or to any organ bank or center to facilitate the process. The organization handling the recovery of organs for transplantation must provide evidence of written authorization signed by the patient to request or require protected medical information from the patient.

19.6.2 Members of the armed forces. If the patient is a member of the armed forces, medical information may be disclosed as required by such entities.

19.6.3 Workers' compensation. Medical information about the patient may be disclosed to concerned entities for the purposes of assessing potential compensation and benefit programs for patients with work-related injuries or illnesses. The requesting entity must provide evidence of written authorization signed by the patient to request protected medical information from the patient.

19.6.3 Risks to public health. Medical information about the patient may be disclosed for public health activities and purposes. These activities include, among others, the following:

19.6.3.1 Prevention or control of diseases, injuries, or disabilities. Reporting or notification of births and deaths.

19.6.3.2 Reporting or notification of victims of rape, domestic violence, abuse, or mistreatment of minors.

19.6.3.3 Reporting or notification of incidence of sexually transmitted diseases.

19.6.3.4 Reporting or notification of incidence of reactions to medications.

19.6.3.5 Reporting or notification of incidence of certain communicable diseases.

19.6.3.6 Reporting or notification required by law regarding the use of medical products or equipment and medications.

19.7 Investigations under the law. Medical information about the patient may be disclosed to concerned entities under the law, who conduct research related to community health care, research necessary to monitor health care systems and government programs.

19.8 Compliance with legal requirements. Medical information about the patient may be disclosed when required by or before. 19.9 Judges, Medical Examiners, and Funeral Directors.

19.9 Judges, Medical Examiners, and Funeral Directors.

19.9.1 Medical information about THE PATIENT may be disclosed to a judge or medical examiner and funeral directors so they can perform their duties and functions.

19.10 PATIENT RIGHTS REGARDING MEDICAL INFORMATION

19.10.1 Inspection and copies. THE PATIENT has the right to inspect and obtain a copy of their medical information that may be used to make decisions about their medical care.

19.10.2 To inspect and obtain copies of medical information that may be used to make decisions about their medical care, THE PATIENT must request such action in writing and send the request to info@umedalliance.com.

19.10.3 THE PATIENT will be responsible for covering the costs of reproduction or photocopying parts of the medical information contained in THE COMPANY's medical record.

19.10.4 The request or application to inspect and obtain copies of medical information that may be used to make decisions about their medical care may be denied, in which case the patient may request reconsideration of their request and denial, in which case the clinic's clinical records committee will conduct the requested review or reconsideration.

19.11 RIGHT TO REQUEST AMENDMENTS

19.11.1 THE PATIENT has the right to request amendments to their medical record when they believe that the medical information contained therein is inaccurate or incomplete.

19.11.2 To request amendments to their medical record: THE PATIENT must express such request in writing indicating the reason or justification for the required amendment.

19.12. The request for an amendment to their medical record may be denied if:

19.12.1. The medical information included in the clinical record and on which the amendment or modification is requested was not obtained or written by THE COMPANY's staff.

19.12.2 The requested amendment is regarding medical information that is not maintained in THE COMPANY's clinical record.

19.12.3 The requested amendment is about medical information that is not allowed to be inspected or the right to copy.

19.12.4 The medical information included in the clinical record and on which the amendment or modification is requested is correct and complete, so the amendment or modification requested is unnecessary.

19.12.5 The person or entity that created or produced the information subject to the requested amendment is not available to make the amendment.

19.13 RECORD OF DISCLOSED INFORMATION

19.13.1 THE PATIENT has the right to request a detail of the record of disclosures made by THE COMPANY regarding their medical information.

19.13.2 To obtain the information or detail of the disclosures made, THE PATIENT must request such information in writing.

19.13.3 The information requested by THE PATIENT and additional requests will entail payment for such service.

19.13.4 THE COMPANY will provide the patient with the record of disclosures of their protected health information made by THE COMPANY during the six years prior to the date the disclosure is requested, upon request by the patient.

19.14 RESTRICTIONS REGARDING REQUESTED OR DISCLOSED INFORMATION

19.14.1 The patient may request that THE COMPANY restrict or limit the disclosure of their medical information.

19.14.1.1 The request for a limitation or restriction on the disclosure of medical information must be requested in writing by the patient indicating the requested restriction and identifying regarding which specific information and to which people they require the restriction to apply.

19.14.1.2 THE COMPANY must process and comply with the request for limitations or restrictions on the disclosure of medical information properly submitted by a patient unless required by law or the need to disclose information to provide medical treatment to the patient makes it impossible for THE COMPANY to comply with the request.

19.14.1.3 Request for confidentiality in communication. The patient has the right to request that communication between them and the clinic's healthcare employees or team members be conducted in an appropriate location and in a way that preserves their privacy and confidentiality regarding the communication or disclosure of their medical information. The patient must request in writing the privacy and confidentiality regarding their specific medical information. In such a request, they must specifically express where and how they wish to be communicated with regarding their medical information and condition.

19.14.1.4 Right to request a copy of this notice. The patient has the right to request a copy of this notice at any time, whether provided on paper or any other electronic medium.

19.15 CHANGES TO THE NOTICE.

19.15.1 The COMPANY reserves the right to modify this notice and to revise or make changes to it regarding the medical information it already has from the PATIENT or any patient information it may receive in the future. A copy of the current notice will be provided to every patient treated.

19.16 COMPLAINT PROCEDURE.

19.16.1 Any patient who believes that their right to privacy and confidentiality regarding their medical information has been violated must submit a written statement detailing the action(s) that constitute the violation of their rights, which they may submit to the management of the COMPANY and concerned government entities that handle these situations.

19.16.2 The patient will not be penalized for submitting a complaint.

19.17 OTHER USES OF A PATIENT'S MEDICAL INFORMATION.

19.17.1 Any other use or disclosure of a patient's medical information that is not covered by this notice, as well as not covered or regulated by applicable federal and state laws, rules, and regulations, must only be carried out after obtaining written authorization from the PATIENT.

19.17.2 In those cases where the PATIENT authorizes certain disclosure of their medical information through written authorization, the patient may revoke such authorization at any time in writing, and its effect will be prospective.

19.18. PATIENT CONSENT

This privacy and confidentiality policy notification provides information on how the COMPANY may use or disclose medical information of its patients. As stated in this document, the content and scope of this notification may be subject to revisions and changes in the future, for which you may print a revised copy from the COMPANY's website. THE PATIENT has the right to revoke this consent in writing except with respect to medical information already disclosed in accordance with their prior consent. If the patient needs to clarify any information contained in this document or require additional information regarding this matter, they should write to info@umedalliance.com.

20 LOGIN NAME AND PASSWORD

When you decide to register on the website, you will be asked to create an account, which includes your email address as a login name ("Login Name") and a password ("Password"). When creating your account, you must provide true, accurate, current, and complete information. Each login name and corresponding password may be used by only one customer. You are responsible for the confidentiality and use of your login name and password. Please let us know promptly if you need to deactivate a password or login name. We reserve the right to remove or change your password or login name at any time and for any reason.

21 DISCLAIMERS; LIMITATION OF LIABILITY

21.1 The website, products, content, and customer content are provided "as is" and "as available" without any warranty of any kind. We disclaim all warranties, including but not limited to, the warranty of title, merchantability, non-infringement of third-party rights, and fitness for a particular purpose, any warranty arising from a course of dealing, course of performance, or usage of trade.

21.2 With respect to any warranty, contract, or common law claim: (i) we will not be liable for any incidental or consequential damages, loss of profits, or damages resulting from lost data or business interruption resulting from the use or inability to access and use the website or content, even if we have been advised of the possibility of such damages; and (ii) any direct damages you may suffer as a result of your use of products under our brand shall be limited to the money you have paid us in connection with your use of the products during the three months immediately preceding the events giving rise to the claim. Those products distributed on our website that do not belong to our brand, CUSTOMER must make claims with the third parties.

21.3 The website and services may contain technical inaccuracies or typographical errors or omissions. We are not responsible for any typographical, technical, or pricing errors found on the website and services. We reserve the right to make changes, corrections, and/or improvements to the website and services at any time without notice.

21.4 The COMPANY reserves the right to cancel or modify an order where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the order contains or results from an error or mistake.

21.5 You should carefully read all information provided by the manufacturers of the products or on the product packaging and labels before using any product purchased on our websites.

21.6 The Food and Drug Administration has not evaluated the information and statements regarding dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

22 INDEMNIFICATION

You agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees, and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from: (i) your breach of our Terms and Conditions; (ii) your misuse of the Content, Website or Products; and (iii) your violation of any third-party rights, including, without limitation, any copyright, trademark, property, or privacy right.

23 DIGITAL MILLENNIUM COPYRIGHT ACT

23.1 The Company respects the intellectual property rights of others and intends to comply with all relevant laws. We will review all claims of copyright infringement received and remove any content or user submissions deemed to have been posted or distributed in violation of such laws.

23.2 Our designated agent under the Digital Millennium Copyright Act (the "Act") for the receipt of any Notification of Claimed Infringement which may be given under that Act is as follows:

THE COMPANY: Address: PO BOX 747 HATILLO PR 00659 Email: legal@umedalliance.com

Attention: Legal Department U Med Alliance, LLC.

23.4 If you believe your work has been copied on the Website and/or the Services in a way that constitutes copyright infringement, please notify our agent in accordance with the requirements of the Act.

23.5 THE SECTIONS BELOW TITLED "BINDING ARBITRATION" AND "WAIVER OF CLASS ACTION" CONTAIN A BINDING ARBITRATION AGREEMENT AND A WAIVER OF CLASS ACTION. THEY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM.

24 BINDING ARBITRATION

In the event a dispute arises under or in connection with these Terms or the Products or any other product or service provided by us (each a "Dispute"), either party may elect to finally and exclusively resolve the dispute by binding arbitration governed by the American Arbitration Association ("AAA") Commercial Arbitration Rules then in effect, except as specifically provided below. The arbitration panel shall consist of three (3) arbitrators. Each party shall appoint one arbitrator within fourteen (14) days after the request for arbitration. If either party fails to appoint an arbitrator, the AAA shall appoint such arbitrator within seven (7) days after notification of the failure to appoint an arbitrator by one of the parties within the required period. The two arbitrators appointed by the parties shall together agree upon the appointment of the third arbitrator within thirty (30) days after the appointment of the second arbitrator. If the two arbitrators appointed by the parties are unable to agree upon the appointment of the third arbitrator within the thirty (30) day period, the AAA shall appoint the third arbitrator within seven (7) days thereafter. The third arbitrator, regardless of how appointed, shall act as Chairman of the Tribunal. All disputes concerning or related to the arbitrability of Disputes under this Agreement or the jurisdiction of the arbitrators shall be resolved by the arbitrators. The place of arbitration shall be in the Commonwealth of Puerto Rico. The arbitration proceedings shall be confidential. The award shall be in writing and shall set forth in reasonable detail the facts of the dispute and the reasons for the panel's decision. In the award, the panel shall allocate the costs and expenses of arbitration. The award rendered in any arbitration initiated pursuant to this provision shall be final, conclusive, and binding on the parties on the date thereof. The parties agree to implement any award rendered by the panel, and judgment upon the award may be entered in any competent court of jurisdiction.

25 WAIVER OF CLASS ACTION

The CUSTOMER agrees that any arbitration or proceeding shall be limited to the Dispute between you and us individually. To the extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any Dispute to be arbitrated or resolved on a class action basis or to utilize class action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other person. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.

26 NO MEDICAL ADVICE

You acknowledge that any materials posted through the Website, the Products, and any of the contents of the Website are for informational purposes only and are not intended to replace professional medical advice, diagnosis, or treatment. You should not use the information on the website for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. Always seek the advice of your physician or other qualified healthcare provider before taking any natural, herbal, or nutritional supplements, any vitamins, or any medication. Always consult your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. You should never disregard professional medical advice or delay in seeking professional medical advice because of something you have read on the website, related to the Products and/or any content. If you think you may have a medical emergency, call your doctor or 911 immediately.

Relying on the website to any degree, the products, and the content is at your own risk.

The information provided on the website and the use of any of our products or services purchased through our website by you DOES NOT create a doctor-patient relationship between you and any of the healthcare professionals affiliated with our website. The doctor-patient relationship begins when you are seen by one of the Company's doctors on the scheduled consultation date through the registration form.

27 COMPLIANCE WITH APPLICABLE LAWS

We sell and provide our services and products on our website within the United States and Puerto Rico. We make no claims about whether the Content may be downloaded, viewed, or is appropriate for use outside of the United States or Puerto Rico. If you access the website, the services, or content from outside the United States or Puerto Rico, you do so at your own risk. Whether inside or outside the United States, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.

28 CIRCUMSTANCES

A breach of these terms will not be considered if you fail to meet any of the obligations of the COMPANY due to: (a) weather and storms; (b) earthquakes or other natural events; (c) strikes or other labor disputes; (d) power outages; (e) nuclear emergencies or other civil or military emergencies; (f) acts of legislative, judicial, executive or administrative authorities; or (g) any other circumstance that is not within your reasonable control.

29 OTHERS

29.1 This Agreement is governed by the internal substantive laws of The Commonwealth of Puerto Rico, without regard to its conflict of law’s provisions. If the Agreement is terminated pursuant to the above termination provision, such termination shall not affect the validity of the following provisions of the Agreement, which shall remain in full force and effect.

29.2 THE COMPANY has no obligation to accept any individual as a customer, and may accept or reject Customers in its sole and absolute discretion.

29.3 Our failure to act or enforce any provision of the Agreement shall not be construed as a waiver of that provision or any other provision in the Agreement. No waiver shall be effective against us unless made in writing, and such waiver shall not be construed as a waiver in any other or subsequent instance.

29.4 Unless you and we expressly agree otherwise in writing, the Agreement constitutes the entire agreement between the CUSTOMER and THE COMPANY with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter hereof.

29.5 Section headings are provided for convenience only and shall not be given any legal import. The Agreement shall inure to the benefit of our successors, assigns, licensees, and sublicensees.

29.6 Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.