Privacy policies

This Policy was last updated on September 10, 2021.

Welcome to U MED ALLIANCE, LLC ("the COMPANY", "we", "us" or "our") and our products and services (collectively, the "Products" or "Services"). Our products and services are available through our website located at www.udoctorsonline.com (the "Website").

The COMPANY values its relationship with you. Your privacy is of utmost importance to us. The purpose of this Privacy Policy is to identify how we may process, collect, store, disclose, share and use (collectively, "use") your personal identifying information ("Personal Information") that we collect from you or others in connection with your use of our website ("Website") or the purchase of our Services or Products, content ("Content") or other services from us (collectively, our "Services"). This Privacy Policy also identifies your rights with respect to your Personal Information, all as described in more detail below.

Information you submit or we collect on your behalf:

We collect information from you when:

You input information about our Services, such as when you register for our Services, use our Services to send a message to another person, or complete a form;
You upload a document, image, or other data file to our Services;
You contact us; or
You make a customer service request or attend one of our individual or group training sessions.

We also collect information on your behalf when you authorize us to retrieve and import information from another user or third party within our service.

Payment information

By submitting your payment card information, you expressly consent to sharing your information with third-party payment processors and other third-party services (including, among others, providers that provide fraud detection services to us and other third parties). These third parties may store your payment card information for future use on our Services. We do not store your payment card information, nor do we have direct control or responsibility over your payment card information. The third-party services we use are contractually bound to keep your payment card information secure and confidential.

THE COMPANY uses terminals to process payments from the client in compliance with PCI standards. These payment systems are STRIPE and EVERTEC (ATH MOVIL). The Company does not store credit card data. The client can verify PCI compliance reports on their website at: https://www.pcisecuritystandards.org/assessors_and_solutions/payment_applications?agree=true

Automatically collected information:

We and our partners automatically collect information each time you visit, log in, or interact with our Services, including when you receive emails delivered through our Services. We and our partners use the technologies described below and similar technologies that may not be expressly described (which we collectively refer to as "Engagement Tools") to collect this information to improve and operate our Services in various ways, such as to:

Save user preferences and information;
Retain session settings and activity;
Authenticate users;
Enable support and security features;
Tailor delivery of informative messages, media, advertising, and other content; and
Analyze the performance and use of our Services and their various features and content.

Even if you do not register with us or submit any information about our Services, our Engagement Tools will automatically receive information about the computer, mobile phone, or tablet (each, a "Device") running on the computer, mobile phone, or tablet that you use to interact with our Services.

Device information: When you interact with our services, we collect information about your device, such as the URL of the services your device requests and referring web pages, your IP address, device type, operating system, browser type, app identifier, and, in certain circumstances, location information your device sends to us.

Cookies and similar technologies: We and our partners collect information about you and your Devices through cookies, web beacons, and similar technologies. A "cookie" is a small data file sent from a website and stored on your Device to identify your Device in the future and allow for an enhanced personalized user experience based on your prior activity on the website. A "session cookie" disappears after you close your web browser, or may expire after a fixed period of time. A "persistent cookie" remains after you close your web browser and can be accessed each time you use our Services. We and our partners may use both session and persistent cookies in our Services. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept our cookies, some of our partners implement these technologies directly on our Services. These third parties may collect information over time about your use of our Services as well as your online activities on other websites or online services. Some third parties may allow you to opt out of targeted advertising based on this information. You can find more information about these opt-outs at the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA).

Information from other sources:

We may receive or proactively collect information about you from other sources and aggregate it with information we have about you for any purpose described in this Policy. This may include situations where a third party seeks to communicate with you through the Services or establish an "Integration" (as more fully described below under the heading, Third-Party Integrations).

How we use the information:

We may use the information we collect for the following purposes:

Operating our Services and developing new functionality and features;
Responding to questions and communications, or obtaining your feedback about our Services;
Administering and logging your participation in educational and informational programs, including webinars and other classes, and any product or support issues that may arise from such programs;
Preparing and delivering advertisements about features, functionality, Terms and Conditions or other aspects of our Services or your interests and informing you about service or product offers that we believe may be of interest to you, including from third-party sponsors;
Providing you with more relevant content, including clinical support tools, assessments or medical information or services, patient support programs, advertising or other programs appearing in our Services or third-party services;
Analyzing usage trends and patterns and measuring the effectiveness of content, programs, advertising, or features or functionality of the Services, including emails we may send you;
Preparing reports for any of the purposes described in this Policy, including sponsors, advertisers, or other current or future partners, to show usage or trends on the use of our Services. Such reports may include user demographic or other general information, but will not include personal identification information.
Safeguarding and protecting our Services, the information we collect, and the rights of us, our users, or third parties, and in response to legal process;
We may use your payment card information as indicated in the "Payment Information" section above;
Any other purpose described in this Policy or in your User Agreement; or
When we have your permission otherwise.

How our services allow users to share information:

One-to-one communications: Our Services can be used to facilitate one-to-one communications between users and other individuals. Examples include:

Sending a test request to a clinical laboratory; or a prescription to a pharmacy.

In any one-to-one communication, users send information to each other or to a person or entity that may not be a user of the Services. Depending on the message, this may include sharing contact and other personally identifying information.

Surveys, feedback, informational programs:

From time to time, you may receive survey requests via emails or screens within our Services asking for feedback on a variety of topics. These programs may be sponsored or funded by third parties and may include branded or unbranded content about medical conditions, treatments and products, or safety and regulatory information resources. If you choose to participate or use one of these requests, you may be asked to provide information that can be used to supplement the information you submitted to our Services. This information may be shared with the sponsor of the program.

Records:

Our Services allow users to store personal identification and health information ("Records"), including Records that identify other individuals, including other users. Some of our Services allow users to share all or part of these Records at their discretion.

You should be aware that this Policy covers only the information you submit through our Services. If you communicate or exchange information with another user in person or through a means other than our Services, such activity is not covered by this Policy. Because our Services allow users to share the information they share with them, you should be careful when selecting with whom you share your Records and other information. Although our Services process such transmissions, we are not responsible for the actions of the people with whom you share your Records and other information.

LEGAL OBLIGATIONS OF THE COMPANY REGARDING HIPAA

THE COMPANY seeks to securely maintain and preserve the privacy and confidentiality of patients' medical information.

THE COMPANY seeks to provide the patient with a notice containing their legal responsibilities and the privacy and confidentiality policy regarding patients' medical information.

THE COMPANY seeks to fully comply with the rules and procedures established by the HIPAA Law detailed in the Terms and Conditions.

Emails and other communications:

Our Services allow users to communicate with others through our in-product instant messaging services, branded email, and other electronic communication channels. Communications sent by or on behalf of a user are indicated as "From" that user, such as when our Services send a appointment notification from and on behalf of a healthcare provider to their patient. In addition, we may communicate administrative or Service-related announcements by email or other communications within our Services. These communications may be "real-time" communications or communications that are triggered automatically when certain events or dates occur, such as repeated login failure or appointment notification. Please note that you may not be able to opt-out of certain messages from us.

Emails and other communications from individuals who are not users of our Services, or that we send in relation to business arrangements or topics other than the User Agreements, are not covered by this Policy. If, for example, you contact us regarding a job offer, that communication with us is not covered by this Policy even though that job offer may have been posted on our Services.

Third-party integrations

Our Services include integration with third parties to provide a service that meets the needs of our customers. If you choose to use our services, you grant us permission to make certain integrations to your account. Please note that by using our Integrations you are subject to the third party's terms of use or privacy policy, not this Policy.

Information exchange

We may share the information you submit to us with third parties in the following circumstances:
When you choose to share such information through our Services, such as "one-to-one" communications between a provider and a patient or other healthcare provider;
When your account has been issued by an account administrator with administrative rights over your account, your account administrator will have access to your account information;
With external service providers who have agreed to confidentiality obligations, which may include, as appropriate, contractual obligations of business partners;
If you are a healthcare provider who has entered into a User Agreement, we may also share information with third parties who are subject to confidentiality obligations who are funding or managing certain branded or unbranded medical conditions, treatments and products, or safety and regulatory information resources, such as clinical decision support tools, patient savings offers, copay compensation or discount programs, medication adherence programs, and other similar programs, and with advertising sponsors appearing within our Services. The purposes of such sharing may include administration, record-keeping, or compliance obligations, and evaluating the effectiveness or utilization of such program.
If you receive any fees or payments in connection with a survey or feedback request, your information may be shared with the funding source or sponsor of such survey or program;
When we share your payment information as described in the "Payment Information" section above;
To protect our Services, the information we collect, and the rights of us, our users, and third parties, including verifying your identity;
To detect, prevent, investigate, or address fraud, illegal activity, or violations of our Terms and Conditions or agreements;
In response to legal process, such as a search warrant, court order, or subpoena, or when we believe in good faith that the law requires us to do so;
With our current and future corporate subsidiaries or affiliates or actual or potential investors;
In connection with a sale, merger, transfer, exchange, reorganization, or other potential or actual disposition (whether of assets, shares, or otherwise) of all or a portion of the business conducted by our Services. If such a transaction occurs, the acquirer's use of your information will remain subject to this Policy, which may be amended thereafter;
Any other purpose described in this Policy; or
When we have your permission otherwise.

Security

To help prevent unauthorized access, maintain data accuracy, and protect against inappropriate use of the information we collect, store, and transmit, we implement a variety of technical, physical, and administrative security measures. Under our Terms and Conditions and applicable law, we are required to apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of individually identifiable health information elements that exist and are processed in the Services we operate as a business partner on behalf of healthcare and providers. However, it is important to remember that no system can guarantee 100% security at all times.

Third-Party Services

This Policy applies only to our Services. It does not apply to services offered by third parties, including websites and other online services on which our Services may display links or ads appearing within the Services. When you click on such links or ads, you will visit websites or interactive services operated by third parties, which have their own information collection practices and may also collect information through the use of Engagement Tools. We have no control over how a third party collects or uses information, so you should review their privacy policies to learn their practices.

Changes to this policy

We believe in continuous innovation which, together with changes in our business, may require us to modify this Policy from time to time. We will post a revised Policy along with its effective date on this page. Because this Policy may change at any time, we recommend that you periodically review it to see if there have been any changes, amendments or updates. If you object to any changes or any terms within this Policy or the Terms and Conditions, you must stop using our Services. Your continued use of our Services after the effective date means that you have consented to the amended, modified, or updated Policy.

Viewing and updating your information

Our Services aim to provide you with access to the information you submit and the means to update it within our Services in accordance with applicable law. This can be achieved by logging into our Services and updating that information or by contacting a customer service representative, although please note the important limitations described below. In certain circumstances, we may ask you to verify your identity before your request is processed.

Please note that unless you have administrative rights over another user's account in accordance with our Terms and Conditions, you do not have the right to access, update or delete the content of another user's account.

If you have used our Services to share information with another user or a third party, you will not be able to access, update, or delete that shared information. In addition, if another user of our Services sends information that identifies you, you will not be able to access, update, or delete that information.

Certain users, such as healthcare providers, may be required to retain information about you for extended or indefinite periods of time, depending on applicable laws or regulations. Additionally, we may have independent obligations under applicable laws or regulations to retain such information indefinitely. Finally, for disaster recovery and business continuity purposes, we retain copies of the data stored by our Services for indefinite periods of time.

Compliance

We use Personal Data such as a driver's license or passport to verify our Users' identities for compliance and fraud prevention purposes. We may share personal data to: (I) enforce our terms and conditions; (II) comply with applicable laws; (III) protect the privacy and security of THE COMPANY, you, and others; (IV) respond to requests from courts and law enforcement agencies. The company as part of compliance implements physical and administrative measures.

If you have any questions about this Policy, please contact us at:

umedalliance.com

email support@umedalliance.com

PO Box 747 Hatillo PR 00659